Dear Valued Customer,

Welcome to Sunnah Food.

We are committed to ensuring your complete satisfaction with our products. Please read our refund, return, and replacement policy carefully to understand the conditions under which a return or exchange may be processed.

Faulty or Damaged Products

If you receive a damaged or faulty product, we sincerely apologize for the inconvenience. You are eligible for a replacement, return, or partial refund in such cases. The following conditions apply:

  • Notification Period: You must notify us within 3 days of receiving the product.
  • Proof of Fault: Clear photographic evidence of the fault or damage (such as a broken seal or shattered bottle) must be provided.
  • Return of Product: The faulty product must be returned in its original packaging.

Eligibility for Refunds and Returns

Refunds and returns will be processed in the following scenarios:

  • If the product you receive is significantly different from what was described on our website.
  • If the item is damaged or compromised during delivery.
  • If the product has manufacturing or packaging defects (e.g., unsealed jars or pouches).

Non-Refundable Situations

For health and safety reasons, refunds or returns will not be processed in the following cases:

  • Products that have been opened, partially consumed, or are not in their original, sealed condition.
  • Damage caused by improper storage, misuse, or mishandling after delivery.
  • Requests made after the 3-day notification period has passed.

Refund Process

  1. Submit your refund request by contacting our customer support team at 01726-885764.
  2. Provide your order details, including the order number and proof of purchase (receipt or invoice).
  3. Upon approval and receipt of the returned item, your refund will be processed within 3-5 business days.

Replacement Option

If you prefer, we can replace the damaged or incorrect product instead of issuing a refund. Replacement requests follow the exact same verification process as refunds and will be shipped out as quickly as possible.

Contact Us

If you have any questions or concerns about our Refund, Return, and Replacement Policy, please reach out to us:

We value your trust and are dedicated to providing the highest quality products and excellent customer service.